Spiders On A Tram – Letter To Metrolink

From: Mark Jorgensen
To: Customer Services


I live and work in Manchester city centre so I seldom have a use for the tram network. Nevertheless, I occasionally pop out to the suburbs on a middle class pilgrimage to seek the wonders of Disbury’s dried spice market, haberdasheries, or sometimes to just drink a lot and mindlessly hector passing students.

On such occasions, I always take the tram rather than buses, for the following reasons:

– They feel a little more futuristic and I like gadgets
– There are roughly 43% less twats
– I can gaze out of the window and imagine it’s a film montage of me undergoing some sort of intense introspection. It seems more authentic than being on a vomit and/or semen-drenched magic bus seat.

On Wednesday 8th July I travelled to Disdbury on one of your trams. Not for a wicker basket of kale, nor a steamed-dried filet of free range water bison, but to have a curry and watch football. Having been just in time snag the last remaining inches of space on the rush hour tram, I was hugely uncomfortable, but happy to be on board. I’m not being dramatic, they were quite literally the last inches; the door trapped my jacket behind me, my loin was too close to several fellow passengers and a curious man with a body odour I can only liken to sort of an ammonia-based underpants disaster had the nook of his armpit nestled roughly 0.7 inches from the receptor cells inside my nose.

I appreciate that running only 3 carriages at this time might cause consternation to many of the people who missed the tram that day, and they are probably right. But thankfully, I made the tram, so I don’t care. This is about me.

What I DO take umbrage with, is the presence of a huge cobweb. Just above my head. With offending spider present. See attached photograph.


I am a man, and as a consequence feel duty-bound to be macho where possible. I recently went fishing in Cyprus and conquered a giant crab. I emerged bloodied and victorious from the battle, with my Alpha male gland (metaphorically speaking, please don’t confuse with my glans), buoyed and blooming. So I am, technically speaking, not a quivering coward by nature.

Unfortunately, spiders are my kryptonite. I would happily sit in a giant wooden box filled with a variety of snakes, than have a little house spider anywhere near me. It’s a foible, not a phobia.

People who are terrified of spiders often get dubbed arachnophobes, but this is a little harsh. Being scared of buttons (Koumpounophobia) is a phobia. There are not tens of thousands of species of venomous buttons. Being afraid of spiders is a perfectly rational, limbic response to threat, harking back to millions of years of evolution.

So, to cut a long story short, I am disgusted, and admittedly scared, to discover you allow our multi-million pound tram system in Manchester to be riddled with spiders. This was an intricately built and vast web, it was not a throw-up temporary one for an idle-minded commuting spider (not a species). This guy was living there. I managed to not scream like a kicked weasel throughout my journey, but at the expense of my comfort and dignity.

Therefore, please can you provide me with the following information:

– Metrolink’s policy on spiders
– An explanation as to how/why this wasn’t cleaned, and the spider thrashed into a twitching clump by a Metrolink employee prior to the tram leaving that day.
– Your assurances that I will not be subjected to any arachnid-based trauma on future journeys

Thanks in advance,

Mark Jorgensen

From: Customer Services [mailto:customerservices@metrolink.co.uk]

To: Mark Jorgensen
Subject: Correspondence Acknowledgement


Thank you for contacting the Metrolink Customer Experience team.


We appreciate you taking the time to share your comments with us.  Our Customer Experience team will respond to your comments as soon as possible, but please be aware that this can take up to 15 working days if further investigation is required.  If we are unable to provide you with a full response in this time, we will contact you to explain why.


If you wish to speak to us in relation to your comments or if your enquiry is urgent, please call a member of our Customer Experience team on 0161 205 2000; the team will be available between 06.00 and 23.00 Monday to Friday, 08.00 and 20.00 Saturday and Sunday.


Thank you again for taking the time to contact Metrolink; we value your feedback.


From: Mark Jorgensen

To: ‘SEdwards@metrolink.co.uk’; ‘customerservices@metrolink.co.uk’
Importance: High

I must say, even with spider issues left aside, your rate of response is pretty appalling. I was going to make some snarky comment about your trams being equally late and infrequent but seems too obvious. Although I kind of just indirectly said it anyway. Soz.

FYI – Popping an out of office warning you take up to 15 days (which is a ludicrous amount of time), doesn’t automatically excuse it. If I popped an out of office on my work email saying “sorry, it takes me two weeks to reply to emails”, I can imagine it would be received as well as me popping “thanks for your email, I’m busy servicing other clients. As is YOUR mum”.

Just some additional feedback.

As a customer.

You aren’t currently servicing.

As customer services.

Thank you again for taking the time not to contact Mark Jorgensen; we value your ignorance.

From: Customer Services [mailto:customerservices@metrolink.co.uk]

To: Mark Jorgensen
Subject: Correspondence Acknowledgement


Please find attached a letter of response.




Author: markjorgy

is YOUR name Swedish or something?

One thought on “Spiders On A Tram – Letter To Metrolink”

  1. I shall sweep your path through the world clean of spiders, lay their carcasses as tribute at your feet. Have the really big ones stuffed and mounted (in a taxidermy way!). So you shall never more go in fear upon the trams of the north.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s